With this course in pill form, the main objective is to reinforce the concepts of Excellence in Customer Service department Flats, motivated, customer resources and Quality of Service. Keys to Excellence Team Flats The important role of team Flats Hotel, the importance of managing detail and personalization of the Services. To ensure quality service, which is consistent with the category of the establishment. What can we do from the department of floors to satisfy our customer? Personal image, the result of work and the image of the company.